ULTIMATE SHOES- High Fashion Street & Clubwear for the Girl in you!
INFORMATION PAGE
P.O. Box 572
Norwich
NR1 2SD
England

Tel: (0)1603 661652
Fax: (0)1603 622116

email: sales@ultimate-shoes.com

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SPECIAL INFORMATION FOR USA CUSTOMERS

First, will USA customers please remember that all sizes on our web site are UK SIZES. To convert to USA sizes click here. We will assume that you have ordered a UK size unless you state otherwise on the order form.

Second, please remember that if you are making an order we need you to TELL US that you are from the USA. We frequently receive an address without the country for delivery, and we can't guess it. You MUST add USA to the address line on the order form.

And will customers calling us from the USA PLEASE remember that we are in a different time zone. We are 5 hours ahead of Eastern time and 9 hours ahead of West Coast time. Please consider the time it is in the UK before picking up the telephone.

We receive a large number of enquiries from our USA customers, the answers to most of which can be found within our web pages. However, to assist you we have created this special page which we hope will answer the most frequently asked questions. If, however, you still have unanswered questions after reading this, please don't hesitate to e-mail us.

  • How much do I pay in US dollars?
  • We do not charge you in US dollars. We charge you in UK pounds sterling. Your credit card company will convert this for you and your credit card will be debited in US dollars at the exchange rate your credit card company is using. Because we do not know what rate they use, we cannot tell you exactly how much you will be charged. You could call your credit company and ask them what rate they are using. A fairly accurate guide can also be obtained by using the currency converter program. Click for the Currency Converter Program. As a guide, worldwide exchange rates are currently about 1.9 dollars US for 1 pound UK. Which means that £50 UK is about $95 US

  • Are the sizes on your web site mens or ladies sizes?
  • In the UK there is no difference between mens and ladies sizes. However, a shoe for a man will be made with a different shape than one for a lady. Generally speaking, a male should order his usual mens size (except where otherwise stated). Our Ruby and Milan Collection shoes are made with a shape more compatible to a man's foot.

  • How much are shipping charges to the USA
  • Full details of shipping charges are here. Don't forget if the shoes are stated as being Imported from the USA then shipping to the USA is free of charge. Clothing is also shipped free.

  • Can I have my order shipped to me by FedEx, DHL or UPS, even if I pay extra?
  • We are sorry, but no. We do not have these courier facilities. All overseas deliveries are by Airmail.